CCL Psychological Safety
Purpose
Build an environment where people take interpersonal risks
How to Use
1. Introduce the four quadrants: Comfort Zone (high safety, low standards), Anxiety Zone (low safety, high standards), Apathy Zone (low safety, low standards), Learning Zone (high safety, high standards). 2. Survey the team on psychological safety. 3. Identify which quadrant the team is currently in. 4. If low safety, address leader behaviours that create threat: punishing mistakes, dismissing input, inconsistent treatment. 5. Build norms that make it safe to take risks, admit errors, and ask for help.
Created by Amy Edmondson (theory); CCL (application)
When to Use
This tool is suited to the following coaching and facilitation contexts:
| Context | Relevant |
|---|---|
| Individual Coaching | |
| Team Coaching | |
| Leadership Development | |
| Facilitation / Workshop | |
| Online / Virtual |