Impact vs Intent
Purpose
Close the gap between what people mean and what others experience
How to Use
1. Introduce the Impact vs Intent distinction: your intention and the actual impact on another person often differ. 2. Share an example: a leader intending to be decisive is experienced as dismissive. 3. Participants pair up and share a recent interaction where they suspect impact differed from intent. 4. The partner shares their experience as the recipient. 5. Debrief: what specific behaviours could shift the impact without changing the underlying intent?
Created by Various (popularised by CCL, Stone/Patton/Heen)
When to Use
This tool is suited to the following coaching and facilitation contexts:
| Context | Relevant |
|---|---|
| Individual Coaching | |
| Team Coaching | |
| Leadership Development | |
| Facilitation / Workshop | |
| Online / Virtual |