Kubler-Ross
Purpose
Help people understand and normalise emotional responses to change
How to Use
1. Introduce Kübler-Ross's five stages: Denial, Anger, Bargaining, Depression, Acceptance. 2. Apply to organisational change: 'Where does each person in your team sit on this curve right now?' 3. Map the team on the curve. 4. Identify what support each person needs at their current stage. 5. Plan communication and engagement that meets people where they are.
Created by Elisabeth Kubler-Ross
When to Use
This tool is suited to the following coaching and facilitation contexts:
| Context | Relevant |
|---|---|
| Individual Coaching | |
| Team Coaching | |
| Leadership Development | |
| Facilitation / Workshop | |
| Online / Virtual |