Feedback That Works
Purpose
Deliver feedback that lands and drives behaviour change
How to Use
1. Introduce the CCL SBI model (Situation-Behaviour-Impact). 2. Teach participants to distinguish between observation and interpretation. 3. Participants practice writing SBI feedback for three real examples before the session. 4. Deliver feedback in pairs using the SBI structure. 5. Debrief: what made the feedback land well? What made it difficult to deliver or receive? 6. Commit to one feedback conversation in the next 48 hours.
Created by Center for Creative Leadership
When to Use
This tool is suited to the following coaching and facilitation contexts:
| Context | Relevant |
|---|---|
| Individual Coaching | |
| Team Coaching | |
| Leadership Development | |
| Facilitation / Workshop | |
| Online / Virtual |